All sales are final NO RETURNS will be accepted under any circumstances. In store credit will be available under some circumstances. All orders are custom made to order and can not and will not be refunded.
Also due to the nature of covid-19 and the use of these products being face masks no returns at all will be accepted all sales are final if you can not comply with these terms do not purchase.
IF YOU DO NOT RECEIVE YOUR ITEM DUE TO FAILURE TO INPUT CORRECT ADDRESS AND THE ITEM GETS RETURNED TO SENDER AN AUTOMATIC $9.95 FEE WILL BE ASSESSED NO QUESTIONS ASK (AFTER RESTOCKING FEE IS DEDUCTED) OR WILL BE CHARGED EXTRA FOR SHIPPING FOR THE ITEM TO BE RESENT! IF YOU CAN NOT COMPLY WITH THESE TERMS OF THE REFUND POLICY DO NOT BUY! WE STRIVE FOR ON TIME SHIPPING AND TO ACCOMPLISH THAT WE CAN NOT BE EMAILING EACH CUSTOMER ONE BY ONE FOR THE FAILURE ON THEIR PART IN PUTTING THE CORRECT ADDRESS.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
You can request a return via our returns page. WEARVA.com reserves the right to deny any return.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product?
Please contact our Customer Support team (Contact Us page) to start the replacement process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
You will be required to include a video or photo of the defective product for proof in order replace the product.
IF PRODUCT IS PROVED TO HAVE A DEFECT FROM THE FACTORY IN STORE CREDIT WILL BE THE ONLY OPTION ISSUED OR A REPLACEMENT OF THE SAME PRODUCT ONCE THE ITEM IS SHIPPED AND RETURNED BY THE CUSTOMER.
IF YOU SUBMIT A FALSE CLAIM TO YOUR BANK (LIKE FRAUD OR ITEM NOT RECEIVE) LEGAL ACTION WILL BE TAKEN AND ALL DOCUMENTATION, LIKE EMAILS FROM THE CUSTOMER AND PROOF OF FRAUD VERIFICATION FROM OUR THIRD PARTY SYSTEM THAT VERIFIES YOUR IP ADDRESS AND THE CREDIT OR DEBIT CARD ON FILE USED ON OUR WEBSITES WAS INDEED YOURS, WILL BE SENT TO YOUR BANK FOR VERIFICATION OF FALSE CLAIM.